Frequently Asked Questions

Live Prints strives to exceed your expectations in service, quality and pricing.  While other companies charge you separately for essentials like props, the slideshow and other features, Live Prints rolls it all into one amazing price (Please see our package details for more of what’s included.)  Other companies lure you in with an attractive base price or Groupon price, but you need to read the fine print and measure what you are getting.   You want a photobooth to provide a fun activity for your guests, but do you know what your guests are really saying about the booth?  It turns out to be a reflection of you!  When you hire us, you are also paying for the wow-factor that makes your guests feel special.  They know you could have gotten any other boring photobooth, but you hired us and that makes YOU look good!  Our booth is very cool- we have the most beautiful and solid LED photobooth in Chicago.  We hear it at every event.  Our photobooth is operated by a touch screen which is customized for free based on your theme/colors.  You and your planners go the extra mile to dress up your venue and strive for perfection in the details.  Ask yourself about how a photobooth can enhance or kill all of your efforts for your important day.  Do the research and you’ll be emailing us.  

You will find that Live Prints is very middle-of-the-road when it comes to pricing.  What you pay for is a booth that produces a photo strip like any other, but what you don’t get with other companies is the LED ambiance and customized touch screen options that we provide along with our service and extremely fair contract terms.   Most, if not all other companies will expect full payment prior to your event date and if you cancel their services for any reason, they will not issue you even a penny back.  What Live Prints offers is understanding and flexibility because life happens.  Our pricing reflects our value at an extremely fair price…you’ll be wondering how you “ever got so lucky”.  (That one came from one of our brides).      

We charge $800 for 4 hours of services.  Click here to see what you get for $800.

No, we don’t charge for that.  We will be setup and be ready in time for your requested start time.  Thus, setup finishes before the 4 hours are about to start.

No, you do not have to use it all at once.  Yes, the scenario you mention is very popular. To be fair to our attendants, there is a $50 charge for every hour of waiting where the booth is not in session per your request.  From our experience, it is usually just 1 hour ($50) or sometimes 1.5 hours ($75) until dinner ends and the party begins.  This arrangement can be made when the contract is signed or even on the day-of your event.  Just let us know anytime.  

Yes, we would be happy to serve you for a shorter time.  However, our rate would still be our minimum of $800 for the event.

It’s very fair for everyone.  A $300 non-refundable deposit is required to secure our photobooth services for the event date.  If written notice (via email) of cancellation is provided within 30 calendar days of signed contract date (not event date) we will refund the full amount of the deposit paid as a courtesy to you.  If written notice (via email) of cancellation is provided anytime after the 30 calendar days, then you will owe us 50% of the remaining balance owed for photobooth services, plus the cost of materials of the following items: picture holders, magnet frames or vinyl bookmark photo sleeves.  However, if the guestbook service has been requested, you will not owe/pay any cost for that service/item since that product is kept in-house.  

Upon signature of a contract, we require a $300 non-refundable deposit (via check) which will go toward your balance with us and the remaining would be due on your event day, though you are welcome to pay us in advance.  The contract and deposit would ensure our services for your event.  

Our setup takes about 2 hours.  Once the booth is setup, we cannot move it because our booth is very solid.  Please let us know if you need some help in deciding where to place the booth for your event.

Yes, our touch screen allows guests to select from black and white or color when they enter the booth.  And no, we do not charge for this feature – it’s free.  We think it’s part of the fun for your guests.  Typically we don’t offer sepia since it’s not as popular, but just say the word and we will add that option for your event at no charge to you.

If you tell us in writing before Noon on your event day about the change in timing, then we will not charge you.  Please remember that we require about 2 hours of setup time.  We will do everything to accommodate you and we will not charge you since you told us with sufficient notice.  

We understand these things happen but we do have to be fair to our trusted attendants for their time.  If 30 minutes has passed the contracted time and you do not want us to open the booth, there will be a $50 wait charge. Each hour that passes after that is another $50 charge.  The best way to avoid this charge is to give us the go-ahead to open up the booth at the contracted time.  Things happen and we will try to accommodate as much as we are able and communicate effectively so that your day goes as smoothly as possible. 

We understand you are probably still figuring stuff out so of course not, you don’t have to decide upon signing the contract if you want any of these items.  Since we do not keep these products in-house, we would need to know 2-3 months (at the very latest) prior to your wedding day so that we can get the graphic design made and have the items ordered/delivered to us in time for your big day.  You can also get it out of the way much earlier – that’s up to you.  When you do decide you want to go ahead with it, at that time you would send us a check for the amount.   We will keep it on our radar that you might be interested in any of those extra favor options and will touch base with you revisit the idea later on.

No.  At the latest, please let us know 2-3 weeks prior to your event if you want that.  Your guestbook color options are Black, Ivory (not white), Silver, or Hot Pink.

Yes, you may bring your own guestbook, but you must also bring your own pens (1-2), sticky embellishments, 3-4 glue sticks or 2 jumbo glue sticks.   The fee for this would be $50 because we will facilitate the logistics, flow and gluing of the photo strips onto the pages.  (Our guestbook service is $100 with book, pages, page protectors, pens, glue sticks and wedding embellishments.).  We just ask that the guestbook be of good quality and that the pens work well on the pages in your book. We want everything to go without a hitch.  We recommend black pages and silver or gold metallic pens.

Yes, the bottom of the strip is designed soon after the contract or whenever you are ready (ie: some brides have yet to decide on colors). So for example, if you selected our #2 classic design, we would change the monogram letter to your color of choice. We would put a proof of the strip and any customized designs (ie: photo holders) in an online gallery so that you can approve it beforehand. We will accommodate any minor changes per your request.

Yes, when you decided to do the picture holder option, you would need to pay for the # of holders that you want and then we would design it for you.  In order for us to design it, we would need to know your ideas and would incorporate any text or colors you wanted so that it is authentic and customized for you.  We do not charge anything extra for this feature.  All you pay for is the pricing on our website for the amount of holders you want. 

Yes. The 4×6 post-card option is instead of strips, it would be 4×6 prints.  Guests would still take 4 pictures and there would be 4 squares on the print. It’s very versatile, so we could even incorporate a picture or logo (which you provide) as part of the layout.  We could even add any text you want in addition to your event date (i.e. – “Thank you for sharing our special day with us”, etc).  We can tilt pictures to give it an artistic, fun feel, and of course we would tie in any designs that we used (ie: from your touch screen or the picture holders) to maintain consistency.   The pricing is the same as the strips, except that it prints 2 prints per session (the strips option lets guests choose the number of prints they want per session).  If you wanted guests to choose the number of prints, (for the 4×6 option only), it would be an additional $150 for the 4 hours.  If you request us to keep going beyond the 4 hours, it would be $40 on top of our additional hour rate. 

From our home page, www.LivePrints.com, click on “Your Event”, then click on the event name and enter the case-sensitive password located on the back of your print or frame.

Photos are uploaded within 24 hours from the end the of event.

Your event gallery will remain online for at least 2 years.

A lot! The fun does not end – our gallery offers a wide range of photographic merchandise so guests can do more with their image, such as metallic prints, puzzles, tote bags, stickers mugs, mouse pads, wearables, and large framed canvases, to name a bunch!

Yes, our booth is a standing booth, but can also be a sitting booth. For kids, we always bring a very heavy, box-shaped stool (it can fit 2 sitting adults), which our attendant will place in the booth when kids come in and will remove the booth when adults come in.  In the case guests request to use the booth so some can stand and some can sit for the pictures, we can certainly do that. 

Yes, sometimes we do travel, and will apply a travel fee depending on where you want us to be.

Yes, with space for friends and family, too!

Yes we are insured and yes, since we work with schools we require that our employees pass criminal background checks.  Our staff is carefully selected so that you and your guests interact with wonderful people.

It’s a monitor that shows what is going on inside the booth.  Everyone loves this feature, including us!  While people are signing the guestbook or waiting their turn,  they get to enjoy all of the crazy action!

Yes, the slideshow of the photo strips will be playing as soon as the photobooth starts being used by your guests.  It’s entertainment in itself!

We will arrive on site at least 2 hours prior to the start of the contracted photobooth services, to set up as required. The photobooth uses 7 feet x 4 feet of floor space and must be located near a power source.  We require 2 tables with linen (for props and items like the guestbook/holders/favors) already setup by your venue before arrival (2 tables even if it’s just props).  If the tables are not ready upon our arrival it may delay our setup.  Ideal space requirements for everything mentioned are approximately 20×20 feet to allow for ease of flow and 2 tables.  

Many different kinds! If you are curious, just email us for a list of our quality props.  We have been told by guests that we have the best prop selection they have ever experienced.

Of course.  If that’s a concern, just email us for a list of props and then you can tell us what not to bring.  On the other hand, if you want us to bring a minimal selection, ie: sticks (lips and mustaches), boas and black hats, just let us know and we will accommodate.  Live Prints will not charge you for this extra step to make your day perfect – it’s our pleasure.    

Yes, we are listed on a number of sites.  We are featured on TheKnot.com, WeddingChannel.com and WeddingWire.com, to name a few.  Please visit these sites to read testimonials from our clients. 

We are happy to help clarify or answer any questions you may have! We guarantee that you will receive a response to your question within 24 hours, 7 days a week. The best way to contact us is via email: response@LivePrints.com  We look forward to hearing from you!

At Live Prints, our goal is to provide the best services around. Just check out our gallery. You will find that our quality is unmatched because our green screen photos look realistic and natural – that’s where part of the fun is!  Another perk is that we don’t charge for customizing designs!  That takes valuable time, but it is more important to us that your background options look awesome! When it comes to the fine details, we strive to make working together easy and hassle-free, because we know time is valuable. Your satisfaction with our products and services is very important to us!  

When a person or group is in front of a green screen to have their photo taken, the green backdrop is digitally replaced by a background image, using photographic equipment, lighting and specialized software.  It’s very amusing!  

Our initial conversations allow to us to gather information about your event, such as date and location, type of event, your theme or what types of backgrounds you have in mind, if you are interested in framing options, and also answer any questions you may have for us.  When you are ready, you sign and submit a contract with Live Prints to secure our services for the date and time of your event, along with a $300 non-refundable deposit.  In the time before your event, we send you background(s) for your review and approval. About 1-2 hours before the agreed start time for picture taking, we set up our green screen so it is ready to go for your guests. Your guests come up to us, select the background they want to be on and then they get their green screen photo taken. Within 60 seconds, it is printed and handed to them, or placed on a table designated for pickup upon leaving your event, depending on your preferences.  Before we take down our equipment, we find you and get a confirmation if you would like us to keep going with the green screen.  Post-event, guests can download their photo for free in a private gallery online.

Please email us for details! response@liveprints.com

Yes, that is our process, but we will work with your preferences.  Some guests prefer to keep them on our table and will pick them up before they leave the event.

No. Our friendly photographers will never pressure your camera-shy guests to get their picture taken.  We support everyone having a fun experience at your event (including us)!

Anything you can think of!  We also can add  logos or text at no extra cost.  It truly is free customization and graphic design.  We have scenic backgrounds, skylines, cool abstract designs, red-carpet step and repeat backgrounds, cars, holiday, magazine covers, movie posters, national flags, Vegas-themed, you name it we will try to get it or design it!  We use high-resolution backgrounds so that we don’t compromise the quality of our prints.

Yes. We recommend to keep the number of backgrounds to 4 or less.  The only exception is Halloween or costume parties where we allow more to accommodate the varieties of costumes.    

Together, we will discuss your ideas and will offer our suggestions as well.  We will put the options into a gallery online for you to view and approve the options you want in the months before your event. 

It costs you absolutely nothing!  We are happy to add your logo, name or a phrase to any background, or even custom design something from scratch to match a specific theme.  Let us know your vision and we will do our very best to bring it to life.  Our graphic designers will work with you until your expectations are met!  

Our prints are 4×6 or 5×7 and have different pricing structures.  Please email us for pricing.

Yes.  Sessions are always unlimited and guests can do different poses on multiple backgrounds, individually and/or in groups.  

No. We use only high-speed, professional-grade dye-sublimation printers which ensure that prints will never fade, peel or crack.

On the back of each print (or frame), there will be a sticker with a password and easy instructions on how to download their photo online for free. 

Frames range anywhere from $1.00 – $2 each, including engraved ones. We offer acrylic and folder types.  If you have something else in mind, let us know your ideas.  Our clients are always pleasantly surprised at the quality of our frames. And no, you certainly do not have to have frames, but it’s a nice touch.

Yes, frames can be personalized/ engraved, whether you are interested in folder-type frames or full-color frames.  As a convenience for you, we do not charge you for designing the engraving.

No, because we understand you are still figuring things out.  If you might be interested, let us know and we will keep it on our radar to remind you about it at a later point.  Please email us your final decision along with the number you want ordered (increments of 25), at least 4-5 weeks prior to your event.  That will allow enough time for production and delivery.  

Yes.  Our setup takes about 1.5-2 hours, and we arrive early so it is completed before your contracted time begins.

From our home page, www.LivePrints.com, click on “Your Event”, then click on the event name and enter the case-sensitive password located on the back of your print or frame.

Photos are uploaded within 24 hours from the end the of event.

Your event gallery will remain online for at least 2 years.

A lot! The fun does not end – our gallery offers a wide range of photographic merchandise so guests can do more with their image, such as metallic prints, puzzles, tote bags, stickers mugs, mouse pads, wearables, and large framed canvases, to name a bunch!

Since the color green is replaced with the background image, the part(s) that is any shade of green will blend in with the digital background image. To correct this issue, we have a quick option to switch to a blue screen for that individual.  Having said that, if the “guest of honor” is you, please do not wear anything green or turquoise (since you will often be in photos  with your friends and family). Otherwise, it will slow down the process on our end having to switch between screens often.

Yes, sometimes we do travel, and will apply a travel fee depending on where you want us to be.

Yes we are insured and yes, since we work with schools we require that our employees pass criminal background checks.  Our staff is carefully selected so that you and your guests interact with wonderful people.

We are happy to help clarify or answer any questions you may have! We guarantee that you will receive a response to your question within 24 hours, 7 days a week. The best way to contact us is via email: response@LivePrints.com  We look forward to hearing from you!